Here we have listed questions commonly asked about our services and our products. If you do not find the answer of your query, please do not hesitate to contact us.
WHY CHOOSE LUMGREEN LED?
With 6 years experience of LED relevant products, you will surely get top quality lights from us; meanwhile we can help to advise you how to choose the suitable and hot-selling fixtures according to our big amount of sales. You will get a competitive price and reliable delivery time, and a best service of following up. You can save a lot of time and money base our professional knowledge and experience.
HOW TO MAKE AN ORDER?
Please contact us, use the Feedback Form in our website, send us an email directly, talk by MSN or Skype or call us now, our salesman will contact you ASAP to offer you best according to your requirement.
HOW LONG CAN I GET MY ORDER?
Normally ,our lead time is 7-10days, transportation time by air(DHL/UPS/Fedex) is 3-5days, you can get your order with door to door service. We will inform you the state of each process. Also you can track it through the tracking number. A next day delivery service is possible if urgently.
HOW DO I RETURN A DEFECTIVE PRODUCT?
We promise 99.5% quality of our products, please refer to Quality Guarantee terms under service if any defects of our products. Any problem will be solved in time and paid more attention to improve it.
HOW CAN I VISIT YOUR FACTORY?
You are welcome to visit our factory at any time; we’d like to pick you up if you inform us ahead. We are pleased to reserve a hotel room for you if necessary.